Joanne Bernstein discusses how to enhance your customer experience. She describes how to delight your audiences, how to measure customer satisfaction, how to create a customer service strategy, and how to plan for service recovery.
Joanne is an educator, author, consultant, speaker and manager for non-profit organizations, primarily in the field of arts and culture management and marketing. Joanne is the author of Standing Room Only: Insights for Engaging Performing Arts Audiences which is a comprehensive sourcebook with up-to-date marketing strategies and techniques for theater, music, dance, and opera organizations.
Show Notes:
Joanne Bernstein
Joanne’s Blog
Anticipation and the Unexpected
Additional WellAttended Interviews:
How to Sell More tickets and Increase Repeat Patrons
How to Increase Your Theatre’s Revenue
Online Ticketing Insights
Books: